Terms & Conditions – 1 to 1 Coaching. For adults a £90 non refundable booking fee is required to confirm the session followed by full payment on the day of the session via agreed method. The £90 booking fee will be deducted from the total session cost. Cancellation by the client will result in the loss of the £90 booking fee. Cancellation by the coach will result in a full refund to the client of the booking fee. If a session needs to be moved by the client, at least 48 hours notification is required, if the notification is within a 48 hour period a £45 charge will be applied to confirm the new session. A free 20 minute telephone consultation is offered to all clients to determine client level of need and projected amount of sessions required for change. All sessions are transformational, there is a responsibility by the client to ensure that they understand the aspect of free choice and will in all change work – they must agree to take full ownership of any tasks that the coach is giving to support the change process. Clients agree to be honest, open, responsible and use their active imagination throughout sessions. It is the clients responsibility to provide the coach with all relevant medical information and other information relating to the mental health of the client & any medication they are taking. The client understands that coaching is not a substitution for medical advice or a solution to medical problems and understands the coach is not a medical practitioner and should not be viewed as one. They must inform the coach of any relevant medical conditions or concerns prior to the coaching session. No guarantee is given that coaching services will rectify the clients needs and the client agrees to take full responsibility for their understanding of this. The coach will provide a safe and open space where change can take place and ensure the clients confidentiality is kept in a professional manner, with appropriate processes where no information is shared with a third party unless full written permission is given by the client. 

Training Courses. All training courses where the delegates are attending venues provided by Wendy Smith or associates are to be paid for in full 2 weeks prior to the start date of the course. Delegates attending these courses are required to pay a 20% non-refundable deposit to secure their space (deposit will be deducted from course cost). For training courses being held on site in a corporation or business, 10% non-refundable deposit is required to book the training (deposit will be deducted from the course cost), invoices will be sent on completion of the course and full payment will be required within 28 working days from the date of completion of the course. Cancellation by delegates or corporations will result in loss of the deposit. Cancellation by the training provider will result in full repayment to the delegate or corporation of the deposit. 

Key Note Speaking. All speaking work requires a 20% non-refundable deposit from the company or individual booking the speaker. Cancellation by the company booking the speaker will result in loss of the 20% deposit. Cancellation by the speaker will result in a full refund to the company of the 20% deposit. Invoices will be sent at the end of the event and full payment will be required within 28 days from the event.