Terms & Conditions – 1 to 1 Coaching. All coaching sessions are to be paid for in full on the day of booking, this confirms the appointment. Cancellation by the client will result in a fee of £90 being deducted from the pre-paid session costs and the remainder will be transferred back to the client. For sessions with under 16’s, £45 will be deducted from the session cost in the case of a cancellation and the remainder paid back to the client. Cancellation by the coach will result in a full refund to the client of the pre-paid session cost. A free 20 minute telephone consultation is offered to all clients to determine client level of need and projected amount of sessions required for change. All sessions are transformational, there is a responsibility by the client to ensure that they understand the aspect of free choice and will in all change work – they must agree to take full ownership of any tasks that the coach is giving to support the change process. Clients agree to be honest, open, responsible and use their active imagination throughout sessions. The coach will provide a safe and open space where change can take place and ensure the clients confidentiality is kept in a professional manner, with appropriate processes. 

Training Courses. All training courses where the delegates are attending venues provided by Wendy Smith or associates are to be paid for in full 2 weeks prior to the start date of the course. Delegates attending these courses are required to pay a 20% non-refundable deposit to secure their space (deposit will be deducted from course cost). For training courses being held on site in a corporation or business, 20% non-refundable deposit is required to book the training, invoices will be sent on completion of the course and full payment will be required within 28 working days from the date of completion of the course. Cancellation by delegates or corporations will result in loss of the deposit. Cancellation by the training provider will result in full repayment to the delegate or corporation of the 20% deposit. 

Key Note Speaking. All speaking work requires a 20% non-refundable deposit from the company or individual booking the speaker. Cancellation by the company booking the speaker will result in loss of the 20% deposit. Cancellation by the speaker will result in a full refund to the company of the 20% deposit. Invoices will be sent at the end of the event and full payment will be required within 28 days from the event.